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Cancellation Policy

Payment

To confirm your booking, you must pay a 30% of the total amount as a deposit.
The remaining 70% can be paid on the day of arrival, either in cash or via a payment link to pay by credit or debit card.
For non-refundable rates, you will need to pay 100% of the total booking amount at the time of booking. These rates do not allow for cancellations, changes or refunds.

Cancellation or modification policy according to the rate

Flexible Standard Rate
  • Free cancellation up to 7 days before arrival date.
  • After this period, cancellations, changes, or returns will not be accepted.
Non-refundable fare
  • Payment of 100% of the total booking amount is required at the time of booking.
  • No cancellations, date changes, or refunds are permitted.

Long Stay Rate

  • Free cancellation up to 7 days before arrival date.
  • After this period, cancellations, changes, or returns will not be accepted.
Early Booking Rate
  • Free cancellation up to 14 days before the arrival date.
  • Once this period has elapsed, cancellations, date changes, or refunds will not be accepted.
Last Minute Fare
  • No cancellations, date changes, or refunds are permitted.

"No show"

If you expect to arrive after 10:00 PM on the day of check-in, you must inform the accommodation in advance.
A booking will be considered a «No Show» when the client does not present themselves on the day of arrival or arrives after 10:00 PM without prior notice.
In these cases, the booking will be considered cancelled and no refund will be issued for amounts paid, in accordance with the conditions of the rate booked.

Check-in

Check-in is mandatory and must be completed before accessing the accommodation, in accordance with current traveler registration regulations.
A few days before your arrival, you will receive a link to check in online quickly and easily.
At Complejo La Serrería, we do not have a physical reception desk, so check-in must be completed by the guest themselves before arrival or, if not already done, upon arrival at the accommodation and always before accessing the apartment.
Once check-in is complete, we will provide you with access instructions for your suite.

FAQs · Bookings and cancellations

To confirm your booking, you must pay a 30% of the total amount as a deposit.
The remaining 70% may be paid on the day of arrival, either in cash or via a payment link to pay by credit or debit card.
For non-refundable rates, payment of 100% of the total amount must be made at the time of booking.
It depends on the contracted rate:
•Flexible Standard Rate: Free cancellation up to 7 days before arrival.
• Long Stay Rate: free cancellation up to 7 days before arrival.
Advance Purchase Rate: free cancellation up to 14 days before arrival.
Non-refundable Rate and Last Minute Rate: no cancellations accepted.
Once the free cancellation period for the contracted fare has passed, cancellations, date changes, or refunds will not be accepted.
A reservation is considered a «No Show» when the guest does not arrive on the day of arrival or arrives after 10:00 PM without having previously notified the accommodation. In this case, the conditions of the booked rate will apply.
Check-in is from 16:00.
Check-out time is by 12:00 PM on the day of departure.
A few days before your arrival, you will receive a link to check in online, and once completed, we will provide you with access instructions for the accommodation.
 
Modifications will be subject to availability and the terms of the contracted rate. If you need to make any changes, please contact us as soon as possible to explore the available options.
 
Yes. In accordance with current regulations, all guests must complete the traveller check-in before accessing the accommodation. At Complejo La Serrería, we do not have a physical reception, so check-in must be done online using the link you will receive before your arrival.